Privacy Policy

POKYSPIN Casino respects the privacy of its players and is committed to handling personal information responsibly. This Privacy Policy explains how information is collected, processed, stored and protected when you access our website or use our gaming services.

By using the POKYSPIN Casino platform or creating an account, you confirm that you understand and accept the practices described in this policy. This document may be updated periodically to reflect changes in legal requirements, technology or casino operations. Any updated version becomes effective once published on this page.

Information We Collect

To provide a secure and reliable gaming environment, POKYSPIN Casino may collect different types of information from players.

Registration Information

When registering an account, players may provide personal details such as their full name, email address, phone number, residential address, date of birth and other information required to create and maintain an account.

Identity Verification

To support account security and comply with applicable regulations, POKYSPIN Casino may request verification documents. These can include government-issued identification, proof of address or payment verification details as part of KYC and AML procedures.

Account Activity and Transactions

Information connected to your use of the platform may be collected, including deposits, withdrawals, betting activity, bonus participation, payment methods, account balances and transaction history.

Technical Information

When you visit the website, technical data may be collected automatically. This may include your IP address, browser type, operating system, device details, cookies, session information and general website usage data.

Customer Support Information

Messages sent through live chat, email or other support channels may be stored to help resolve requests, maintain service quality and improve customer assistance.

How We Use Your Information

POKYSPIN Casino may process personal information for the following purposes:

creating and managing player accounts;
processing deposits, withdrawals and gaming transactions;
confirming identity and preventing unauthorised account activity;
meeting legal, regulatory and security requirements;
detecting fraud, money laundering and suspicious behaviour;
providing customer support services;
improving website performance and user experience;
sending promotional messages where permission has been provided.

Promotional Communications

Players who choose to receive marketing updates may receive information about bonuses, special offers, tournaments, new game releases and other promotional campaigns.

You can stop receiving marketing communications at any time by updating your account preferences, following the unsubscribe instructions in promotional emails or contacting customer support.

Important messages related to account security, payments, verification or service changes may still be sent when necessary.

POKYSPIN Casino does not sell or exchange player information for commercial purposes.

Personal data may be shared with trusted third parties only when required to operate the platform or meet legal obligations.

Information may be shared with:

payment processing providers;
identity verification services;
fraud prevention and cybersecurity companies;
hosting and technical infrastructure providers;
customer support platforms;
affiliated service providers involved in casino operations;
government authorities or legal institutions where disclosure is required by law.

All third-party partners are expected to maintain suitable confidentiality and security standards when handling personal information.

Data Security

POKYSPIN Casino applies technical and organisational security measures designed to protect personal information from unauthorised access, misuse, loss or disclosure.

Security practices may include access controls, encrypted connections and monitoring procedures designed to maintain the safety of player data.

Players are responsible for protecting their login details and should contact support immediately if they believe their account credentials have been compromised.

Data Retention

Personal information is stored only for as long as necessary to provide casino services, maintain account security, comply with legal requirements and resolve possible disputes.

Some records may be retained after account closure when required by regulations, financial reporting obligations or anti-money laundering requirements.

Cookies

POKYSPIN Casino uses cookies and similar technologies to improve website performance and provide a more convenient browsing experience.

Cookies help us to:

keep player sessions secure;
remember account preferences;
understand website usage patterns;
improve website navigation;
optimise content and promotional features.

Players can manage cookie settings through their browser. Disabling cookies may affect the operation of certain website functions.

Your Rights

Depending on the privacy laws applicable in your location, you may have the right to:

request access to personal information held about you;
correct inaccurate or outdated information;
request deletion of personal data where legally possible;
restrict or object to certain types of processing;
withdraw consent for marketing communications;
request a copy of your personal information.

Additional verification may be required before privacy requests are completed.

Contact Information

If you have questions about this Privacy Policy or how POKYSPIN Casino manages personal information, please contact our Customer Support team.

Where applicable, players may also contact the relevant privacy or data protection authority if they believe their personal information has been processed incorrectly or without proper legal grounds.